Technical Support Anyone?

[geminigirl]

Here's my problem:

Computer crashed this morning-I'd been playing a game, Naomi woke up, I went to get her, paused the game and everything froze. (I've had this happen with similar games before, so I rebooted the computer.) When I rebooted it, everything connected just fine-IRC, Trillian, but my web browsers (Firefox and IE) are both hanging and not connecting.

I've uninstalled the game, and rebooted. It's not showing in the task manager when I've closed the programs. The only other thing that's changed today was updating AVG. I've removed AVG (I'll reinstall it or something to replace it later.)

Any hints?

ETA: Uninstalled AVG for now, and things are working again. I need to either reinstall AVG or replace it with something else, but I would love to know why it wasn't working.)

Comments

[slinkr.livejournal.com]

Weird that it's happening with both browsers, but doesn't seem to be a network issue if you can get online with IRC and Trillian. Only thing I can think of is to start the browser, look at the Processes list in Task Manager (not the Applications list). See if there's a browser process running and eating up insane amounts of memory and kill it if it is.

[geminigirl]

I did that, and it didn't seem to be the issue. For now, I've uninstalled AVG until I can figure out what the problem is and will reinstall or replace it once I do figure it out.

[vix.livejournal.com]

Try reinstalling Firefox maybe? Other net programs working fine make me wonder if it's something with a wonky registry key that got corrupted somehow.... but why for only the browsers?

[geminigirl]

It seems to be something with AVG-I've uninstalled it for now and will reinstall or replace it later.

[barking-iguana.livejournal.com]

I think chat uses UDP instead of TCP. And iirc, ping, like browsers, uses TCP, but I'm not sure. Can you bring up a cmd prompt (assuming you're using Windows) and ping?

[geminigirl]

I had no problem with Ping.

I've uninstalled AVG for now which seems to have fixed the problem, but I need to replace AVG with a working copy or find something to replace it.

[jennifer0246.livejournal.com]

AVG has b0rked for me several times. I use AVAST now, which I like better.

[arfur]

If I were you, I wouldn't feel safe until I ran a scan with Spybot-SD and/or MalwareBytes Anti-Malware (preferably "and"). Both of these are reputable, free products (and if it doesn't slow down your computer, it's not a bad idea to keep Spybot's constant scanner, "TeaTimer", installed and running.) It's only possible that it's spyware-related, but enough of a possibility to be worried.

That said, I'm also curious as to what game, what ISP you have, whether there's anything in the browser proxy settings, etc. :-)

Re: Computer crashed

[geminigirl]

I appreciate the link but I'm not going to just click some random link from a stranger with no content when I know my computer is less protected than I'd like it to be.

Thanks.