Pleasant Corporate Experience
Apr. 2nd, 2009 11:31 amWe have a Fisher Price Rainforest High Chair. It's their pretty standard high chair, vinyl cover, folds up, nice tray. We like it, it gets generally positive reviews, it's easy to clean. It had two toys with it-a detachable big, plastic toy (which actually lives on the floor with the other toys) and a teething toy attached with a vinyl or something cord. Last night, the cord ripped almost entirely apart, Naomi hit herself in the nose with the toy (minor bleeding, nothing serious.) So I called Fisher Price this morning about getting a replacement toy.
I had a very pleasant experience on the phone with them-they wanted a little information from the chair and about the child (how old, her weight-I suppose to make sure the chair was being used properly) and said "Okay, we'll send out the replacement-it will be there in seven to ten business days. Please send us back the defective one using the pre-paid label that we're sending you."
It was easy, and pleasant. I was expecting to have to order and pay for the new toy, too. Very nice. I just wish the toy hadn't broken-Naomi actually likes it, but it's not safe to have on there right now.
I had a very pleasant experience on the phone with them-they wanted a little information from the chair and about the child (how old, her weight-I suppose to make sure the chair was being used properly) and said "Okay, we'll send out the replacement-it will be there in seven to ten business days. Please send us back the defective one using the pre-paid label that we're sending you."
It was easy, and pleasant. I was expecting to have to order and pay for the new toy, too. Very nice. I just wish the toy hadn't broken-Naomi actually likes it, but it's not safe to have on there right now.